These terms describe use of the Rankees website and the general conditions for Rankees services. The legal service provider is US RANKEES LLC, with a business address at 4834 NW 2nd Ave, Unit #450, Boca Raton, FL 33431, United States, referred to here as “Rankees,” “we” or “us.”
Service and billing contact: hello@rankeesllc.com.
1.Website use and service agreements
You may use our website to learn about our work, request information and arrange a discussion. You must use it lawfully and must not interfere with security, misuse forms, impersonate another person or submit material you are not entitled to share.
Visiting the website, requesting a demonstration or submitting an inquiry does not purchase a service, create a subscription or authorise a card charge.
A client engagement is formed through an accepted written proposal, order form or service agreement, including an electronic agreement executed through DocuSign, PandaDoc or another agreed method. The agreement identifies the parties, scope, fees, billing schedule and applicable service terms. These website terms apply to a client engagement only to the extent incorporated into or accepted with that agreement.
A specific signed agreement takes priority over conflicting general website terms. Mandatory legal rights cannot be excluded by either document.
Back to contents2.What Rankees offers
Depending on the agreed scope, Rankees may provide customer-acquisition strategy, paid-advertising management, lead-generation systems, website/landing-page work, ecommerce acquisition support, local visibility, tracking and reporting, CRM/workflow automation and managed AI Assistant services.
An AI Assistant may answer calls, collect information, qualify inquiries, arrange bookings, route requests or escalate to a person according to the approved configuration.
The selected scope controls what is included. A website description is not a promise to provide every listed service for every plan. Extra integrations, revisions, channels or other work outside the agreed scope require written agreement on the additional work and fees.
Back to contents3.Client responsibilities and delivery
The client must provide accurate information, necessary permissions/access, lawful content, timely decisions and the personnel or processes needed to handle leads, appointments, sales and fulfilment.
The client remains responsible for its products, professional services, claims, pricing, licences, customer policies and fulfilment. Each party remains responsible for its own legal obligations.
Missing access, approvals or information may delay delivery. Rankees will communicate material effects on scope or scheduling. Client-caused delay does not automatically waive agreed charges for reserved delivery capacity, but Rankees remains responsible for the service commitments in the agreement.
Back to contents4.One-time setup fees
Setup or implementation fees are one-time payments covering the agreed onboarding, planning, configuration, integrations, testing and initial implementation.
The setup amount and payment date are stated in the agreement. Unless otherwise agreed, setup payment is due before implementation begins. A setup fee is not a recurring subscription charge and is not charged again merely because another monthly cycle begins. Additional setup for a new scope requires separate agreement.
Back to contents5.Monthly recurring fees and billing cycles
Monthly management, subscription or service fees recur according to the agreed plan until properly cancelled or otherwise ended under the agreement.
The agreement identifies the recurring amount, currency, cycle start/end dates, first charge date and subsequent billing date. Unless it expressly sets a different schedule, recurring fees are billed on the agreed date following completion of each monthly service cycle.
The service cycle may be based on the client's agreed start date rather than the first day of a calendar month. Setup fees, recurring service fees and usage charges are separately identifiable.
An invoice or receipt identifies the period and charges. If the agreement permits automatic collection, Rankees may collect the disclosed recurring amount from the authorised payment method on its scheduled date without asking for new consent every month.
A different fee, scope or charging schedule requires the notice and agreement required by the existing contract and applicable law. Website updates do not retroactively change a signed client's price.
Back to contents6.Payment method and express authorization
The client must be authorised to use the payment method supplied. Card details must be provided through the designated payment provider, not a general inquiry form or email.
By expressly accepting the payment authorization in the signed agreement or payment flow, the client authorises the provider to retain the payment credential and Rankees to initiate the specific charges described there: one-time setup, monthly recurring fees and agreed variable usage charges.
The authorization must identify frequency and how amounts are determined. A signature alone does not authorise unrelated charges or undisclosed rates. Bank or provider authentication may still be required.
The client should keep payment information current. If a charge fails, Rankees may request payment, use disclosed provider retry processes and pause service after appropriate notice as permitted by the agreement and law. No undisclosed late fee or arbitrary retry amount is created by these terms.
Back to contents7.AI Assistant minutes and extra usage
An AI Assistant plan may include a specified allowance of minutes or another usage unit per billing cycle. The agreement identifies:
- included allowance and cycle;
- what counts as billable usage, including connected/transferred/test calls where relevant;
- any rounding or minimum-unit rule;
- the extra-usage rate and currency;
- rollover, if any;
- any usage cap, alert or approval arrangement;
- when additional usage is invoiced and collected.
When usage exceeds the included allowance, extra charges are calculated from billable excess usage at the agreed rate. For a minute-based plan, the calculation is billable minutes above the allowance multiplied by the disclosed price per minute, subject to the disclosed metering rules.
Where the client expressly authorises these charges in the agreement, Rankees may charge the authorised payment method for the resulting amount after the usage period closes and the charge is calculated. The invoice or usage summary identifies the period, usage, allowance, excess and rate.
Continuing to use the service beyond the allowance can incur authorised overages. Alerts or a hard cap exist only if expressly included and configured; do not assume the system stops at the allowance. The agreement must disclose this before the client subscribes.
No undisclosed overage rate applies. Rates cannot be changed retroactively. Metering errors will be investigated and corrected.
Back to contents8.Advertising and third-party costs
Advertising/media spend is separate from Rankees service fees unless the signed agreement states otherwise. The client generally pays platforms directly through its authorised accounts.
Third-party software, hosting, telephone numbers, messaging, integrations or other pass-through costs are payable only as included or disclosed in the agreement or separately approved.
Rankees' service-fee policy does not determine a platform's refund policy. We will not promise reimbursement of third-party spend or apply an undisclosed markup.
Back to contents9.Non-refundable payments
One-time setup fees and recurring service payments are generally non-refundable once paid. Rankees begins committing team time, implementation resources, delivery capacity and project-specific costs in line with the agreed scope and requirements.
A change of mind, unused reserved capacity, failure to supply required access or a request to stop after resources have been committed does not ordinarily create a refund entitlement. Properly incurred AI usage charges are also payable and generally non-refundable.
This policy does not allow incorrect, duplicate or unauthorised charges to be retained. It does not remove any remedy required by law for non-delivery, defective services or other matters, or any refund expressly agreed in writing. Rankees will review and correct confirmed billing errors.
No term removes non-excludable consumer rights, applicable cancellation rights or payment-dispute rights. Contact hello@rankeesllc.com about a billing issue. We encourage prompt communication but do not impose an invented deadline that takes away legal rights.
Back to contents10.Cancellation and stopping renewal
The agreement identifies any initial commitment, renewal term, cancellation notice and method. You can send a cancellation request to hello@rankeesllc.com using information that identifies the client and service. Rankees will acknowledge receipt and explain the effective end date and final charges.
For a month-to-month plan without a separately agreed notice period or minimum commitment, a request received before the next service cycle starts stops renewal for that next cycle. For other arrangements, the expressly agreed cancellation terms and applicable law control.
Cancellation of renewal is different from a refund. It does not erase fees for the current committed period or properly incurred usage. With billing after a cycle ends, a final charge may occur after cancellation for the completed service/usage period; it is not a new renewal.
Do not assume that changing a card or discontinuing usage cancels an agreement. Conversely, revoking automatic-payment authorization stops future card debits within applicable processing rules; any lawful amounts still owed must be settled through another agreed method. Rankees will not use revocation as permission for an undisclosed charge.
If Rankees ends or cannot provide a service, the agreement and mandatory law determine the handover and any adjustment for undelivered prepaid service.
Back to contents11.Outcomes and case studies
We undertake the work stated in the agreement with reasonable care. Marketing and automation outcomes depend on factors such as market conditions, budgets, competition, client response, offer quality, platform behaviour and fulfilment.
Unless a specific performance commitment is expressly agreed in writing, we do not guarantee a particular revenue figure, ROAS, number of appointments, ranking or other result. This does not excuse failure to perform the agreed work.
Case studies describe particular businesses and dated reporting periods. Platform-attributed results and commerce records may differ. Historical outcomes are not a promise of identical future performance.
Back to contents12.AI limitations and third-party systems
AI may produce inaccurate responses or misunderstand callers. The client must approve the knowledge, rules, booking permissions, escalation path and permitted use case. Appropriate human review remains necessary.
The AI Assistant is not an emergency service and must not be represented as providing professional medical, legal or financial advice unless an appropriately reviewed arrangement supports the use case.
Third-party platforms can experience outages, restrictions or changes. Rankees will address issues within its agreed scope but cannot promise continuous control over external systems. Neither party is excused from its own legal or contractual responsibilities by using an outside provider.
Back to contents13.Privacy, confidentiality and lawful communications
Personal information is handled under the Privacy Policy and any relevant data-processing/service agreement. Both parties must protect confidential project information and use access only for authorised purposes.
The client must have appropriate rights to supply customer data and approve lawful communications, targeting and content. Rankees must meet its own obligations as a service provider.
Recording, transcription, AI disclosure, marketing permissions and communications compliance must be addressed for the specific deployment before it goes live. A general website inquiry is not permission for unrelated automated promotional calls or texts.
Client names, logos, testimonials and identifiable performance evidence will be published only with appropriate permission. Customer-level personal information must be removed from public proof.
Back to contents14.Intellectual property and account access
The agreement defines ownership and licences for custom deliverables. The client retains its existing materials and rights in its own accounts. Rankees retains pre-existing methods, templates, tools and know-how, subject to any agreed licence needed to use paid deliverables.
Third-party software and assets remain subject to their licences. Access and handover are handled according to the agreement; these website terms do not silently transfer ownership of a client's advertising accounts or data.
Back to contents15.Liability and mandatory rights
Neither party excludes liability where the applicable law does not permit it. Any agreed liability limit must be lawful and stated in the service agreement.
To the extent permitted by law, liability for indirect or consequential loss may be excluded under the agreement. These terms do not exclude responsibility for fraud, deliberate misconduct or other non-excludable liability, nor override mandatory service guarantees.
Back to contents16.Disputes, changes and contact
Please contact hello@rankeesllc.com with the relevant agreement, period and issue so we can investigate and seek a practical resolution. This does not prevent either party from exercising legal or payment-dispute rights.
The governing law and dispute forum, if agreed, are stated in the signed agreement, subject to mandatory law. Florida registration and the business address do not, by themselves, specify the governing law or dispute forum for every engagement.
We may update website terms prospectively and show the revised date. Existing signed engagements change only through the agreed amendment process and applicable law.
Contact: hello@rankeesllc.com
Website: https://rankeesllc.com
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